After-Sale Service

Shipping Warranty: We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.

  • DHL: 3-5 days
  • UPS: 5-7 days
  • EMS: 10-15 working days
  • Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.

If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email: contact us

Warrany Police
Problem Details Warranty Time Treatment Responsibility for Charge
Quality Problem within 7 days after receiving package Buyer: Submit a complaint(Mail to service@secuexpress.com )
and Return the items to Seller's assigned address by EMS or Post.
Return Ship cost: Seller
Resend ship cost: Seller
Seller: If can not repair,exchange a new one
(Items must be in new condition with original packaging and accessories.)
Repair Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving package Buyer: Submit a complaint and Return the items to
assigned address by EMS or Post for repairing
Return Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not repair,exchange a new one
(Items must be in new condition with original packaging and accessories.)
Repair Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after receiving package Buyer: Submit a complaint and Return the items
to assigned address by EMS or Post for repairing
Return Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it. Repair Charge: Seller
Replace Parts Charge: Buyer
Lost in the delivery 30 days after shipping Buyer: Submit proof to seller New Product Cost: Seller
Seller: Contact carrier to ask for Claimant
and arrange another shipment to buyer
Resend Ship Cost: Seller
Customs Problem 30 days after shipping Buyer: Finish customs clearance when import Customs duties or agent fees: Buyer
Seller: Try to help buyer to finish customs clearance
but not responsible on this.
Delivery Problems:
broken,incomplete,
wrong address
within 7 days after receiving package Buyer: Report to Seller,and sumbit Complaint
to Carrier (DHL,TNT,UPS,EMS,etc..)
in 7 days to get a Complaint number and send the number to Seller.After the seller's
perpmit,return the full package in good condition to
assigned address by EMS or Post. Caution: The Carrier will not accept
Complaint after 7 days.
Return Ship cost: Buyer
Resend ship cost: Buyer
RSeller: ask for compensation as per
the Complaint number from Carrier ,not responsible
for any losses after 7 days.
Repair Charge: Seller
Replacement Charge: Buyer
Received wrong Items within 3 days after receiving package Buyer: Report to Seller,and return the full package
in good condition to assigned address by EMS or Post in 3 days
Return Ship cost: Seller
Seller: Arrange shipment for the correct items Resend ship cost: Seller
Man-made Damage: such as update
machine online, dismantle
the equipment, and so on
within 1 year Buyer: Report to Seller, and return the items
for repairing to assigned address by EMS or Post
Return Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note: 1. Warranty Policy only protects Main parts.Other parts are out of our warranty policy.
2. Before return,please confirm with us. we will give you a shipping address once confirmming the problem. Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items by cheaper EMS or Post, or we can't get them because of restrict Customs Policy.
4. The Warranty Policy fits for all products except some products which state the warranty specially in description.

*Any costs because of customer's wrong operation leads to return will be responsible by the buyers.

Warranty Item
Main Unit for Equipment 1 year warranty
Machine peripheral equipments and wire No warranty
Data Hard Disk No warranty
Software No warranty
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