Customer Service

We hope you love shopping with Secuexpress. Here are our service content to help make sure we meet your expectations. Contact Us.

Forget your account password?

Dear customer, If you forget your account password in secuexpress.com, please click below link to find out your password: customer/account/forgotpassword If you still have problem, please contact our online support or email to service@secuexpress.com we will do our best to help you. Thank you and best regards!

How to find product information in secuexpress.com?

SecuExpress search function is very powerful. Please input the product name or the product function in the search box, and then click "search", you will be taken to the specific product page. By the way, you can also contact us for help.

How can I get full information about the products I want?

Beside the product detailed information including product features, specifications, functions and package, we also provide the related after-sales technical support, including software driver, user manual, setup instruction, user guide, etc,if you find out not more full product information you want, please inquiry our online customer service or email to service@secuexpress.com

If I want to change the shipping methods, what should I do?

If you want change shipping methods and our customer service is online, please directly contact our online service to chat in detail. If our customer service is not online after you place an order, please leave an order comment to us telling us what shipping option you need and how much you want to write on the invoice. Once our customer service get your message, we will check with you and if needed you may add shipping cost for express, but we will let you know.

Does the product purchased from SecuExpress have warrenty?

All products purchased from SecuExpress all have warranty. Detail warrenty policy please check here return policy. When you encounter problems, please send email to service@secuexpress.com with your order number.

How did i know whether the product is in stock or out of stock? How fast you can ship the items?

Every product page next to the product price has marked whether the product is in stock or not. If you worry about it, please contact on our online service to check right now whether item can ship immediately. Usually it takes 48 hours or more to ship the package. Once the product status did not change within 48hours, please directly contact us, we will investigate for you and resolve it for you immediately.

If i place an order today, when i am going to receive my order?

Different item have different shipping methods. Every product shipping methods also been marked on our website. Express takes about 3-5 days more you can vist shipping delivery If you want change your shipping methods, please directly send email to service@secuexpress.com or leave message in the order comment. Our customer service will handle it for you.

How much is the shipping cost?

You can get a quote in the shopping cart.

If i place an order today, when i am going to receive my order?

We accept payment via paypal, western union monday gram and bank transfer. If you do not have paypal, you can choose the other three payment methods. Detail please check here payment methods.

What can i do after i place the order?

After you place order and check out successfully, you can go to my order to check your order status. Your order will be handle within 48hours. System will update your shipping information after ship it out.

Questions for Secuexpress?

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